RankRaven - Track your brand's performance on AI search engines

RankRaven collects information about the users of our system (emails, IP addresses, and billing information (card holder name, company name, address, VAT ID, if applicable) for paid accounts) for three purposes:

1. In order to be able to manage the access security for a closed user-group with special options the user is authorised to use;
2. In order to fulfill orders placed via the system;
3. In order to inform users about new features and special offers

The personal information is collected exclusively to the extent necessary to fulfil the above specific purpose. The information will not be re-used for an incompatible purpose;

RankRaven will only disclose information to third parties if necessary for the fulfilment of the purpose(s) identified above. RankRaven will not divulge your personal data for direct marketing purposes;

As a data subject you also have the right to object to the processing of your personal data on legitimate compelling grounds except when it is collected in order to comply with a legal obligation, or is necessary for the performance of a contract to which you are a party, or is to be used for a purpose for which you have given your unambiguous consent; the personal data collected in this system about you as a user is needed to guarantee protection against unauthorised access to the system and is therefore a sine qua non for access; removing your data from the system can be executed at any time at your request (to be sent to support@rankraven.io) but will result in no longer having access to the system facilities. Retrieval and modification of your personal data can be done on-line through the available system utilities or via the same contact persons referred to above;

RankRaven only keeps the data for the time necessary to fulfil the purpose of collection or further processing as described above;

Please contact us via e-mail at support@rankraven.io if you have queries or complaints.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Data processors and data sharing

If you wish to execute a payment for our services online, we use services of Stripe, Inc., 510 Townsend Street, San Francisco, CA 94103, USA („Stripe“) for our payment processing based on Art. 6 para. 1 sent. 1 lit. f GDPR (legitimate interest). Thereby and unless otherwise indicated below, Stripe acts as data processor and its affiliates (“Stripe Payments Europe Limited”, “Stripe Technology Europe Limited” and “Stripe Payments UK Limited”) act as its sub-processors.

During the payment process, if you choose to pay with your credit card, you will be asked to enter your card information, which will be securely transferred to and processed by Stripe. RankRaven will not have access to such data.

To process and authenticate the online payment transactions, Stripe may use your personal data (e.g. credit card number, the amount and the date of payment).

During the transaction, Stripe might obtain and process personal information about you received through the services or from third parties in order to determine your identity and prevent fraudulent activities. The legal basis for such a processing through Stripe (as a controller) will be Art. 6 para. 1 sent. 1 lit. c or f GDPR (legitimate interest).

In addition, if you wish to receive a receipt of your payment transaction from Stripe, you can opt to enter your name, email and billing address. This information will be securely transferred to and processed from Stripe based on Art. 6 para. 1 sent. 1 lit. a GDPR (consent).

Stripe might transfer your personal data to third countries, including the United States. For information on which measures Stripe takes to ensure that any such transfers comply with applicable data protection laws, please see https://stripe.com/privacy-center/legal#data-transfers.

Stripe may also place cookies in order to enable the transaction. For more information on how Stripe processes your personal data, please see Stripe’s Privacy Policy.

Your personal data will be stored on servers operated by technical service providers on our behalf.

If you make use of our services, which require the passing on of data, we will pass on your data accordingly. The legal basis for this is either the performance of the contract entered into with you (Art. 6 para. 1 sent. 1 lit. b GDPR) or our legitimate interest in the offer of the corresponding service (Art. 6 para. 1 sent. 1 lit. f GDPR).